FAQs

A: The Glenbard Wastewater Authority has a set of standard operating procedures to use as a guideline of pro-active measures to take during odorous conditions due to low flows. Clink the link below to learn more about this standard operating procedure.
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A: The Glenbard Wastewater Authority does not own the sewer systems we provide collection for.  These systems are owned by the Village of Lombard, Village of Glen Ellyn, DuPage County or Illinois American Water, as they own the lines that run or would run to individual residences.
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A: The Glenbard Wastewater Authority does not bill individual residents for sewer service. As the sewer systems we provide collection to are owned by the Village of Lombard, Village of Glen Ellyn, DuPage County or Illinois American Water, we do not own the lines that run to individual residences.

Who should we contact for final bills then?
First it is recommended you verify with the Seller if they receive a sewer bill and from whom they receive their bills.  Some unincorporated areas will have either DuPage County or Illinois American Water as providers, otherwise the Villages of Glen Ellyn or Lombard provide this service for most incorporated residences.

Village of Glen Ellyn

Billing & Customer Service Division
Phone: 630-547-5220/5221
Sewer Service and other additional information on Utilities Services within the Village of Glen Ellyn can be found at
http://www.glenellyn.org/Billing/UtilitiesServicesBill.html

Village of Lombard

Customer Service Division
Phone: 630/620-5920
Email: waterbilling@villageoflombard.org
Sewer Service and other additional information on Utilities Services within the Village of Lombard can be found at http://www.villageoflombard.org/104/WaterSewer-Billing

DuPage County

Sewer and Water Bill Inquiries
Phone: 630/985-2905
Office Hours:
8 AM – 4:30 PM Monday – Friday

Illinois American Water

Customer Service
Phone: 800/422-2782
Email: infoil@amwater.com

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